TERMS & CONDITIONS
Welcome to Gatcombe Candle Co. These Terms and Conditions govern your use of our website www.gatcombecandleco.co.uk and the purchase of our products. By accessing our site and placing an order, you agree to these terms.
General Information
• This website is owned and operated by Gatcombe Candle Co. These Terms set forth the terms and conditions under which you may use our website and services as offered by us.
• These Terms comply with UK laws
• We reserve the right to update these Terms at any time.
Ordering & Payment
• By placing an order, you confirm that you are at least 18 years old.
• Orders are subject to product availability. If an item is out of stock, we will notify you and offer an alternative or refund.
Pricing & Payment
• All prices are listed in GBP (£) and include VAT where applicable.
• We accept payments via PayPal, Visa, Apple Pay.
• Payment must be made in full before an order is processed and dispatched.
Delivery Areas & Times
• We currently ship within the UK.
Orders are shipped the next business day.
• Estimated delivery times are 4 working days.
• Delays may occur due to factors beyond our control (e.g., postal strikes, weather related conditions and busy Postal periods.
• We offer a flate rate shipping fee of £4.50
• Free shipping is available on orders over £60
We hope that you'll be delighted with your purchase when it arrives but if you wish to discuss any queries please contact us at gatcombecandleco@outlook.com
• We sadly cannot refund or replace products that have been used.
Product Information
• We strive to ensure product descriptions and images are accurate, but slight variations in color and appearance may occur.
• All candles should be used as directed and with proper care. We are not responsible for any damage caused by misuse.
Liability & Disclaimer
• We are not liable for indirect or consequential losses resulting from your use of our products.
Take a look at our candle care tips
• We do not guarantee that our website will always be available or free from errors.
• We are not responsible for delays caused by third parties, including couriers.
Intellectual Property
• All content on this website, including, photos, logos, and text, is owned by Gatcombe Candle Co.
• You may not copy, reproduce, or distribute any material without our written permission.
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We love seeing our customers enjoying a range of our products and appreciate when they tag us in photos on social media. With their permission, we may feature these images on our website, social media accounts, or marketing materials.
Opting Out
If we have shared an image of yours and you would like it removed, please contact us at gatcombecandleco@outlook.com, and we will take it down promptly.
By granting permission for us to use your tagged photos, you confirm that:
• You own the rights to the image or have permission to share it.
• Our use of the image does not infringe on any third-party rights.
• You understand that there is no compensation for the use of your image unless otherwise agreed.
Privacy & Data Protection
• Your personal data is handled in accordance with our Privacy Policy.
• By using our website, you consent to the collection and processing of your data.
Contact Information
For any questions about these Terms, please contact us at:
Gatcombe Candle Co
Email: Gatcombecandleco@outlook.com
Last updated: 3/25